Helping You Connect Your Customers

  • Established in 2011, sipsynergy provides systems, technology and solutions to telephony and IT resellers, ISPs, systems integrators and distributors. We help you help your customers collaborate faster, more clearly, more reliably, more easily and more securely.
  • Our channel partners use our cloud-based, hosted UC platform and SIP trunking services to revolutionise their customer’s real-time communications, across all media – voice, video conferencing, collaboration, chat and IM, presence, WebEx and mobility.
  • We empower you to help your customers chat, talk, see and collaborate in the simplest, most reliable and secure manner. We make collaboration painless and easy for anyone to use, whenever they want, however they choose, and wherever they are.

Three core values run through everything we do.

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Stand Out

We will never be just another collaboration service. We always remain up to date with Cisco’s latest feature releases and the wider market, ensuring our partners always have a market leading solution for their customers.

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Aim Higher

We aim to do everything we do to the highest standard, always looking for ways to better serve our customers. We will seek your feedback every time we work with you, and use that feedback to constantly improve our service and solutions.

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Drive Change

We will never do things in a particular way simply because that’s the way we’ve always done them. Open-minded, we are constantly evolving, pioneering new services, approaches and technologies. We remain adaptable and flexible, so our solutions and services always deliver market-leading value.

Our Team

The sipsynergy difference stems from the sipsynergy team.
Here are a few of our key players.

Toby Gold
Chief Executive Officer

Toby’s a qualified general aviation pilot: he appreciates the need for a keen and analytical eye for detail.

Barnaby Ritchley
Chief Technical Officer

Despite having championed sipsynergy’s technical innovation from the beginning, Barnaby still finds time to pursue his flying licence.

Toby Gold
Chief Executive Officer

Toby’s a qualified general aviation pilot: he appreciates the need for a keen and analytical eye for detail.

Barnaby Ritchley
Chief Technical Officer

Despite having championed sipsynergy’s technical innovation from the beginning, Barnaby still finds time to pursue his flying licence.

Corporate Social Responsibility

At sipsynergy we shoulder our responsibilities – to clients, suppliers, other stakeholders, and to the wider community and the world around us. We know our activities impact on our communities, and we’re committed not only to managing that impact but also to using the resources we have to make a real and sustainable difference.

At Christmas we volunteer with Help The Aged to help run a Christmas party for the elderly, as well as providing transport to drive local elderly people to and from the event. We run Christmas gift collections for vulnerable elderly people who may not otherwise receive a gift, and we volunteer with schools, helping keep their grounds in good order. We are planning a ‘sleep out’ this coming winter, in support of local homeless people.

GDPR

The General Data Protection Regulation (GDPR) becomes law in the UK on 25th May 2018. This regulation strengthens the rights of individuals to control the way their personal data is used. It also increases the obligations on businesses to ensure that any personal data they collect and process is dealt with in a transparent way.

Please click here for further information on how sipsynergy is addressing this and please click here to see sipsynergy’s Privacy Policy.

GDPR – Everything’s in Place
Handling customer data securely has always been of paramount importance to us, but with the General Data Protection Regulation (GDPR) in effect in UK law from 25th May 2018, we have reviewed all aspects of our business to ensure that sipsynergy always provides a fully compliant service.

We have addressed the key issues as follows.

Security
We have taken steps to ensure that all of our chosen supply chain members are GDPR compliant and can provide suitable security measures, and have also been assessed within our own ISO 27001 risk analysis programme. We review our suppliers’ security measures regularly, recommending changes as necessary.

Storage
Where your customers use our call recording function, they can rest assured that all their call logs and recordings are stored securely with Amazon’s fully GDPR compliant S3 services. Amazon’s industry-leading functionality complies with meticulous international standards, including ISO 27001, ISO 27017, ISO 27018, SOC 1, 2 and 3, and BSI’s Common Cloud Computing Controls Catalogue.

Stored call recordings are not processed in any way beyond what is necessary to securely store them. No personal data is manipulated for its content or exploited for marketing purposes currently. Recordings in the data storage environment will be kept there securely. They can be retrieved or deleted on request.

Modification
Call recordings will be made available only in response to a written request from the pre-named authorised person(s). The same process applies to requests for the porting of call recordings or data, or the deletion or amendment of personal data.

We have designed the procedure for such requests to be simple but highly secure, making the process easy while providing robust protection for your, and your customers’ data.

We will always try to honour such access, modification and deletion requests promptly, unless we are prevented from doing so by the need to comply with our legal obligations, or as a result of conflict with some public interest.

Choice
We will only use your, and your customers’ personal data for the purpose of delivering our services to you and your customers. In the future, we may ask you for permission to use personal data for other purposes, but we will only do so if you positively agree. We may disclose personal data if required to do so by law or if we believe that such action is necessary.

Notification
The GDPR requires that consumers are notified if they are affected by a data breach. ISO 27001 certified, we are confident that our policies and procedures are fully compliant with this requirement. Our incident management policy has been tried and tested, and we continually monitor our processes and controls to ensure full GDPR compliance.

Legal Note: we make every effort to ensure that the above information is accurate and updated as necessary. It is intended to provide helpful guidance without liability and is subject to our terms and conditions, available on request by email to info@sipsynergy.co.uk or post to sipsynergy Limited, Wessex House, Upper Market Street, Eastleigh, Hampshire SO50 9FD.

Got a Question? Let Us Help.

This page is just a brief introduction to sipsynergy. There’s no way we can cover everything you might want to know here.

We’d love to hear from you. Give us a call to find out more about us, and, more importantly, how we can help your business.

Call us now on
020 3355 9680

Simplifying the complicated

For our partners. For your customers.